Troubleshooting

This section contains help for common issues you may encounter while installing The Things Enterprise Stack .

Component address is not included in this license

Ensure that you configure the is.oauth.ui.canonical-url with a domain that matches the domain in your license. See the Configuration Reference for more information about the configuration options.

Version in “docker-compose.yml” is unsupported

Our docker-compose.yml file uses Compose file version 3.7. If using a package manager to install Docker Compose, it is possible to install an old, unsupported version. See Docker’s installation instructions to upgrade to a more recent version.

Token Exchange Refused

This is likely an Oauth issue. Double check that you used the correct client-secret when you authorized the client in Running the Stack.

Can’t access the server

Ensure you have a DNS record pointing to your server’s public IP address. See your domain registrar’s help section for instructions, or name.com’s DNS guide for general information about pointing records to your IP address.